Graduate Certificate in Customer Success Management
RMIT University
Course Details
This course has been designed in partnership with some of Australia's biggest brands. You'll gain the skills, tools and technical knowledge to successfully retain, engage and manage customers in the contemporary workplace. Project-based learning enables you to have an immediate impact on your organization, whether it be in account management, sales or the recruitment sector.
Qualification: Graduate Certificate
Course structure: The program courses include: Customer Value Strategy, Customer Solution & Value Analytics, Customer Relationships & Influencing Stakeholders, Digital Leadership + Digital Delivery with Agile OR Digital Leadership + Customer Experience Strategy & Design.